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How fb77 Handles Your Personal Data

At fb77, we take the handling of your personal data seriously — what we collect, why we collect it, and how long we keep it are all set…

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fb77 How fb77 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through multiple channels.

Email Privacy Request Send a written data request to our privacy address and include your registered account email. We will verify your identity before processing any access, correction or deletion request to keep your data safe.
Live Chat Support Start a live chat session from any page on fb77.cyou and select the Privacy and Account Data option. Our agents can log your request and escalate it to the privacy team within the same session.
In-Account Help Centre Log into your fb77 account, head to the Help section, and submit a privacy query ticket directly. Tickets are timestamped and tracked so you can follow the status of your request through your account dashboard.
HOW WE PROTECT YOUR DATA

Our Data Handling Practices Explained

fb77 applies specific technical and organisational measures across every layer of your account — from the moment you verify your identity to the day you close your account…

Data Collection Principle

We collect only what is necessary to run your account and process payments via UPI, Paytm or PhonePe.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated.

Account Security Measures

Your account is protected by password hashing, two-step verification options and session timeout controls.

Data Retention Periods

We retain your personal data for as long as your account remains active and for a period after closure as…

Who We Share Data With

Your data is shared only with payment processors, identity verification providers and regulatory authorities where legally required.

How to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or submit a deletion request at…

Frequently Asked Privacy Questions

The questions below cover the data and privacy queries we receive most often from account holders in India. If your question is not listed here, open a support ticket or start a live chat and our team will respond with a specific answer tied to your account.

We collect your name, date of birth, email address, phone number and a government-issued ID for verification. Payment identifiers for UPI, Paytm or PhonePe are also recorded when you make a deposit or withdrawal, limited strictly to what the transaction requires.

We share data only with payment processors such as UPI, Paytm and PhonePe, and with identity verification services. We do not sell your data, and we do not pass it to advertising networks. Any third party we engage is contractually bound to the same data protection standards we follow.

After account closure we retain your data for the period required by applicable law in your jurisdiction. Transaction records are kept for the duration mandated by financial regulation. Once the retention period lapses, your data is securely deleted from our systems.

Yes. Submit a data access request through live chat, email or your in-account Help Centre ticket. We verify your identity first, then provide a copy of your personal data within 5 business days. The copy covers account details, transaction history and any stored identification documents.

Send a deletion request via live chat, email or the Help Centre ticket system. We will verify your identity, confirm which data can be deleted immediately and explain any records we must retain due to legal obligations before completing and confirming the deletion in writing.

We use session cookies to maintain your login and analytics cookies to understand page navigation. You can adjust cookie preferences through your browser settings at any time. Disabling analytics cookies does not affect your account, though turning off session cookies may interrupt the login experience.

Your account uses password hashing, optional two-step verification and session timeout controls. Logins from unrecognised devices trigger an automatic alert to your registered contact. Payment data passed to UPI, Paytm and PhonePe is encrypted in transit and never stored on our servers in plain text.

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