Reference

Open your fb77 legal centre

fb77 keeps account terms, privacy choices, cookie rules and wallet record duties in one legal space for India.

India law wordingAccount termsPrivacy rightsCookie choicesWallet records
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fb77 Open your fb77 legal centre
CONTACT PATHS

Check your legal contact paths

Legal questions need a clear route, not a maze of forms. We separate account help from rights requests so your message reaches the team that can act on it.

Email for legal requests Use the legal contact email shown in your account area when you want terms clarification, privacy access, correction, deletion review or a written reply about wallet records linked to UPI, Paytm or PhonePe.
Chat for account law checks Start chat from your account when a legal block, KYC hold or location-related access message appears. We will confirm what document or consent step is missing before any wallet action continues.
Escalation for written replies If a first reply does not address your legal request, ask for escalation and quote the ticket number. We keep the thread together so the next team can see dates, files and earlier answers.
DATA CARE

Browse how account law records work

Our legal handling covers the full account life cycle: sign-up, verification, session logs, wallet activity, support tickets and closure requests.

Personal data handling

We use personal data for account creation, identity checks, wallet matching, fraud control and service messages.

Cookie choices

Cookies help keep sessions active, remember device settings and measure site errors.

Account security

We log sign-ins, device signals, password changes and unusual wallet actions.

Retention periods

Some records stay while your account remains open, while payment and KYC files may be kept longer where law, tax…

Change requests

You may ask us to correct profile data, update contact details or review stored documents.

Who to contact

For privacy rights, terms questions or record disputes, contact us through the account email or chat route.

Discover your legal rights answers

These answers explain common legal requests without turning the page into a broad product pitch. If your matter involves a live ticket, include the ticket number when you contact us. For questions affected by state law, we will explain what we can process and what may depend on your location.

Access and eligibility depend on local law and are available where local law permits. If your location, age status or identity check does not meet the applicable rule, account access may be restricted.

You can request account profile data, KYC status, wallet records, login history and support ticket references linked to your account. We may remove security-sensitive fields before sending a copy.

Contact us from the registered account and state what needs correction. For mobile number, name, payment handle or KYC document changes, we may ask for proof before updating legal records.

Payment records help match deposits, verify withdrawals, handle disputes and meet applicable record duties. We use these details for wallet reconciliation and do not treat them as public account content.

You can ask us to review deletion. Some data may need to stay for legal, tax, fraud control or dispute reasons, and we will explain what can be removed or retained.

If a legal change affects account access, verification, wallet use or records, we may update terms or limit access. We aim to give clear account messaging where a change applies to you.

Use the legal email or account chat route and include your registered mobile number, ticket reference and short issue summary. We route complaints by topic so terms, privacy and wallet matters are handled separately.

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